1. The company's products implement the relevant national three-guarantee regulations, and provide free maintenance, replacement and return services for products that meet the warranty conditions.
2. Calculate whether the product is within the validity period of the warranty based on the effective serial number of the product and the company’s delivery date or mileage.
3. Warranty for 1 year or 10,000 kilometers from the date of shipment, whichever comes first; consumables and related parts are guaranteed for one month.
4. Within 30 days from the date of receipt, if the product has quality problems, once confirmed, our company promises to return or replace the product for free, and all costs are borne by the manufacturer.
5. During the warranty period, if there is a quality problem, once confirmed, our company promises to repair it free of charge (the manufacturer shall bear the return freight within 3 months of delivery, the customer shall bear the return freight for more than 3 months, and the delivery freight shall be borne by the manufacturer) .
6. For the whole vehicle product, if there is a quality problem, the customer does not need to send it back, but can be repaired at the local bicycle repair shop, and the company will bear the corresponding repair cost.
7. Our company provides paid maintenance services for faulty products that exceed the warranty period.
8. During the warranty period, the following conditions are not included in the scope of free maintenance, please note:
1) Any damage caused by installation or use that is not in accordance with the product specification;
2) The product serial number is deleted or changed, and the factory date is deleted or changed;
3) The product has been disassembled and repaired by non-officially authorized personnel of our company;
4) Natural wear that does not affect the function of the product, such as the wear of the casing, gear box, and tires;
5) Accidental factors or improper use lead to product damage, such as mechanical damage, falling, crashing, corrosion and oxidation, etc.;
6) Damage caused by overload, riding obstacles (including but not limited to steps, falling, etc.), extreme sports, etc.;
7) Damages caused by disassembly, transportation, loading and unloading during the return of the customer;
8) Any damage caused by abnormal storage conditions such as rain, ice and snow, fire, freezing, earthquake, or force majeure;
9) Loss of vulnerable accessories such as packaging materials and various technical data;
10) Other failures or damages not caused by the product's own design, technology, manufacturing, quality, etc.;
Lu Bu Technology promises to provide 7 days no reason to return the service, but the customer needs to pay the corresponding fee:
●Customers need to bear the freight back and forth;
●If the packaging is damaged and secondary sales are affected, the customer shall bear the corresponding packaging fee;
●Requires that the tires have no obvious wear, no obvious signs of riding, no traces of disassembly, no damage to the whole vehicle, no damage to the second sale, complete accessories, gifts, invoices and three packs of certificates, and no damage to the packing box.
●If the returned vehicle has obvious signs of riding or riding more than 3 kilometers, 5%-10% of the sales amount will be charged as a depreciation fee. If the invoice is lost, the corresponding tax shall be paid according to the invoice amount; if the accessories and gifts are lost, the compensation shall be based on the market price.
●When returning or exchanging the goods, the customer will pay the freight first and contact the customer service staff to inform the corresponding return time, freight amount, and cargo bill number to wait for confirmation by the customer service staff before sending out. Unless agreed in advance, the payment will be refused.
Seven-day unreasonable return does not include the following acts: lost invoices, man-made damage, damage to the certificate label, damaged appearance, missing parts and accessories on the vehicle, missing goods in the damaged packing box, etc. that affect secondary sales.
1. If the quality problem is caused during transportation, the customer can choose to return, exchange or repair, and the customer does not need to bear any costs.
2. If non-manually damaged functional failure occurs within 30 days from the date of receipt of the product, the customer can choose to return, exchange or repair, and the customer does not need to bear any costs; more than 30 days, only free maintenance is provided, and returns and exchanges are not accepted .
3. If the product is returned, the inspection result is man-made damage, and there is no quality problem described by the customer or does not meet the unreasonable return conditions, the freight and all related costs incurred by the return will be borne by the customer.
4. When returning the goods, accessories, parts, and invoices are provided with the car and returned with the car; if the invoice is lost, the corresponding tax shall be paid according to the invoice value; if the accessories and gifts are lost, the market price will be compensated.
5. For all returned goods, customers have the responsibility and obligation to pack them properly, to ensure that the packaging is firm and reliable, and to avoid damage to the goods during transportation. If damage occurs, compensation will be made according to the amount of damaged parts.
6. The above expenses that must be borne by the customer will be refunded after being deducted from the purchase price. Before returning the goods, please contact customer service to inform the return time, courier number and shipping cost. The goods can be sent after confirmation. Unless agreed in advance, the payment will be refused.
If there are quality problems with free products such as small gifts, they will not be used as a reason for return. Customers with quality problems can send the gifts back, and we will replace them for free.
1. Due to the particularity of the industry, this product is a customized product, and the customer needs to provide complete parameters before shipping to be shipped normally. If the delivery fails or the delivery is delayed due to the customer's failure to provide complete parameters for personal reasons, the company will not be responsible for complaints and refunds initiated by "not delivered on time" or "out of stock".
2. Since it is a modified product, during the installation process, there may be certain changes to the vehicle (such as expanding the front fork, grinding the opening, etc.). The customer must be aware of the possible impact of the installation process on the vehicle and agree to the modification The company will not be responsible for any complaints or compensation for subsequent impacts caused by non-product quality problems.